Thursday, June 26, 2008

The Chocolate Exhibition at Henry Ford



This installment of ZMO Journal
comes courtesy of our first guest writer,
Tim Miller. Take it away, Tim.



Annette and I visited Chocolate: The Exhibition at The Henry Ford the Saturday before last. It was fascinating, and we'll probably return again before it finishes it's run on September 7th. I strongly recommend it to anyone who has an interest in chocolate. Here are some of the highlights and things I learned.

As you enter the exhibit, there is a life-sized photo of an old-fashioned chocolate shop to set the mood. As you stroll further into the exhibit, you learn about the life cycle of cacao trees and their fruit. (You may notice that each display contains both English and Spanish versions of the text--very appropriate considering the origins of cacao.) There are several stations that allow a closer look at the cacao fruit along with associated trivia. In the center of this area stands a life-sized (though sadly artificial) cacao tree. It's interesting to see the flowers attached to the trunk of the tree rather than nestled among the leaves like most flowering trees we are familiar with. The flowers are pollinated by small flies or midges. When the fruit (or pod) ripens, it looks a lot like a large (think football-sized) papaya, which can get up to a foot long. Each pod contains about 20 to 40 seeds or beans, surrounded by a white pulp. (We sold a preserve made with this pulp, until we discovered how quickly it ferments!)

Further on is a series of displays that document the history of cacao and its use by Mesoamerican cultures. The Mayan civilization was among the first to use cacao. The Mayans believed that cacao was given to humans by their gods after humans were created from maize. The Mayans eventually traded cacao with the Aztecs. Cacao was very valuable to the Aztecs since the trees were difficult to grow in their environment. The cacao beans became so valuable that they were used as currency among the Aztecs and other Mesoamerican cultures. (In some areas, cacao beans were still used as currency up to the 1840s.) The displays include art of the Mayans and Aztecs, pottery and other interesting artifacts.

In 1519 the Spanish Conquistadors arrived in Tenochtitlan, the Aztec capital, where they observed Montezuma consuming cacao in the form of a beverage. The Spanish returned to Europe with cacao beans and the knowledge of how to create this elixir. Cacao was a well kept secret in Spain for years, but eventually the secret was revealed and cacao spread throughout Europe quickly. In Europe the drink came to be called chocolate, a Western pronunciation of the word xocolatl (Aztec for "bitter water"). Both the Aztecs and the Europeans believed that chocolate was an aphrodisiac and drank copious amounts. Europeans added sugar to the chocolate drink, making it even more popular. To keep up with the demand, Mesoamerican peoples were enslaved. Eventually the more reputable chocolate companies refused to deal with the slavers. A reproduction of a letter written by John Cadbury denouncing the slave trade is included among the displays of delicate chocolate cups and pitchers.

In the 1870s, the process of solidifying milk chocolate using condensed milk was invented. Chocolate manufacturers were very interested in milk chocolate since it was more affordable than other forms of chocolate. In the late 1890s, Milton Hershey invented a process to mass produce milk chocolate bars. The bars were successful and the Hershey Company grew accordingly. The displays include vintage advertisements and recipe books from Hershey's, Cadbury, and other popular chocolate makers. There are also some vintage chocolate molds on display.

Included among the displays is a description of the chocolate making process, from bean to bar. When the pods from the cacao tree are fully ripe they are harvested, the beans are removed and fermented for about a week and dried to prevent molding. The fermented beans are then roasted at high temperatures. The beans are hulled, the nib (the inner part of the bean) is extracted, milled, and a liquid called chocolate liquor is produced. (Despite it's name, this liquor sadly contains no alcohol.) The liquor is blended with varying amounts of cocoa butter, sugar and possibly milk, vanilla, nuts and other flavorings, then conched for up to 78 hours. The conche is an agitator that evenly distributes the cocoa butter and polishes the cacao particles producing a much smoother and more flavorful chocolate. The conching process was invented by Rodolphe Lindt in 1879. Prior to conching, solid chocolate was gritty (similar to the Bonajuto and Oaxacan chocolates we sell today at Zingerman's).

The largest cacao producer today is the Ivory Coast. The third largest cacao producer, Brazil, is the only country that consumes most of the chocolate they produce. (Brazilian cacao exports have suffered due to the effects of mixed weather patterns and infection by the witches-broom fungus since 1989.)

As you approach the end of the exhibition, there is a wall that looks like a giant box of chocolates standing on it's side. The wall contains a few monitors that feature interviews with various chocolate lovers waxing philosophical on their favorite treat. There are even seats that look like chocolate truffles sitting in their wrappers. Beyond the wall is a chocolate shop that has chocolate scent piped in and products ranging from chocolate candles and bubble bath to all kinds of chocolate bars including Mo's Bacon Bar! Outside the exhibit is a chocolate cafe featuring different kinds of brownies, and other delectable treats. Rumor has it that on certain weekends, their are free tastings from their sponsors in the lobby near the Imax Theatre. For more information, visit the website for Chocolate: The Exhibition .

Be sure to visit this exhibit before it disappears like all great chocolate does!

Tim Miller

Friday, May 30, 2008

Why is gas so expensive?

Simple answer: it's because oil is expensive, right?

Pretty much. But why is oil so expensive?

There the answer gets more complicated. Are we running out? Is someone hoarding? Are India and China drinking it all? I'll leave those answers to others. But here's one answer that may make things slightly more clear.

Oil is always traded in dollars. No matter where you buy a barrel of oil in the world you have to pay the man in greenbacks. That means the value of our dollar has a direct effect on how we perceive oil's price. When the dollar devalues the price of oil goes up for us because it takes more cash to buy a barrel. Similarly, when the dollar increases in value the price of oil goes down for us.

As we know, the dollar has devalued--like crazy! Let's go back six years. In 2002, oil cost $25 per barrel. The Euro and the dollar were at parity (one dollar bought one Euro). Fast forward to 2008. Oil costs $125 per barrel. But it now takes $1.60 to buy one Euro. The dollar has devalued. The price of oil had to go up. How much of the oil price rise can be explained by the devaluation? Well, you can just look at Europe. They only pay 75 Euros per barrel. If we were still at parity that's what we'd pay, too. In other words, $125 - 75 = $45 of the price increase of oil--almost half the $100 increase--can be explained by the dollar's devaluation.

Removing dollar devaluation, the price of oil has tripled in six years. Sounds bad, sure. But historically it's not unique.

Sunday, May 25, 2008

Gift Card Graph (Fixed Link)

Jessica Hagy is a conceptual artist who makes
interesting graphs on index cards.

This one makes me think about our customers,
and whether it's true for some, maybe not for others?


You can see more of Jessica's work here.

Wednesday, May 14, 2008

What's down with revenue?

Puns aside, we don't know.

Mother's Day week's revenue came in 6% below last year. That's only the fourth week we've fallen below last year's numbers since January 1st. All our other weeks have been well above 2007. In fact, at the end of April – even though we were down compared to plan – we were up 12% over last year for the winter/spring season (all of 2008). Lots of businesses would give a kidney to have growth like that.

Because we share financial numbers I know bad sales news has a tendency to seep into your bloodstream like cough syrup. It makes us numb, groggy, a little depressed. Don't let it get you down too much, though. As Betty likes to say, "It is what it is." We move on. Our food is good, our service is great, these blips and blops will pass. Hopefully I'll have an answer for what the dilly happened with the revenue soon. In the meantime stick to the things you know you can improve; focus on the sphere you influence around you. Keep giving great service on the phone and to each other. Keep knocking down code reds to reduce mistakes. Eat some of the great lunch Colin has been making.

Thanks for reading.



Monday, May 12, 2008

Oprah & NPR, The Last Check In.

Answers to a couple questions people have asked:


Q: Does this data include or exclude Zingerman's folks looking at or using the site at work?
A: It includes them.

Q: How does this compare to other days?
A: I don't know. We just started getting this data Friday! (when we moved our website to our new host, IAS).

Q: Did the NPR visitors buy things?
A: I hope so, but I don't know. The problem is this: we often don't know where people come from when they shop online. There are only three ways we can tell.
1) We already have their address (then they usually come because of a mailing)
2) We gave them an offer and they needed a code to get the deal, or
3) They clicked through a Google Ad we bought.
If they didn't match one of these three we can't tell how they found us. It's a mystery.

SITE VISITORS
Friday: 2,119
Saturday: 2,857
Sunday: 3,979
Monday so far: 3,227

SOLD
45 lbs of BBQ Beef Brisket
119 Challah Buns
21 Pints of Beans
77 Pickles

CATALOG REQUESTS
300

Sunday, May 11, 2008

50 and 12 Hours Later

50 hours after Oprah, 12 hours after the NPR story (which seems to have spiked our web attendance even more), here are the numbers from ZMO:

SITE VISITORS
Friday: 2,119
Saturday: 2,857
Sunday so far: 3,544

SOLD
40 lbs of BBQ Beef Brisket
103 Challah Buns
20 Pints of Beans
79 Pickles

CATALOG REQUESTS
180