Saturday, December 20, 2008

Christmas Story

The customer got a catalog. They were a regular, going on five years. Ordered every holiday. They called the service star. The service star was a veteran and knew them well. Had spoken to them many, many times.

Bad news. The customer wouldn't be placing an order for themselves this year. Just a couple gifts. Nothing wrong with the company. It was something else. The neighbors, a one income family, lost their one income. The job was gone. The customer was spending a portion of their holiday money on helping the neighbors. Food, mortgage payment, the works. Not enough left for the annual box from the company.

The phone call ended. The service star looked up the customer's order history. Entered a new order. Sent it out, no charge.

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Thanks for all the many small acts of kindness that are happening, have happened, and will happen soon. I thought I'd just share one as this season begins to wind down. It reminded me yet again why this is such a wonderful place.

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